-- ## 15: Tickets by Owner, then Change Time, sans Closed (copy) ## --


SELECT
   owner,
   date_format(from_unixtime(changetime), '%b %e %Y %a') as 'Updated When . . .',
   id AS ticket, summary, component, version, milestone, t.type AS type, 
   reporter, status,
   date_format(from_unixtime(time), '%b %e %Y') as 'Created When',
   description AS _description
  FROM ticket t
  LEFT JOIN enum p ON p.name = t.priority AND p.type = 'priority'
  WHERE status <> 'closed'
  ORDER BY owner desc, changetime desc, p.value, milestone, t.type